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Game Not Loading or Progressing Properly
HazelEyez3
Posts: 1
Level 1
in Support
I have been on my computer and connected to Facebook. Earlier today I reached a level that had a chest that gives you boosters. The game would not let me open the board. The only way to fix it was to exit out of the game and then go back in. As is typical, the board no longer had the chest. I was still logged into Facebook.
Fast forward to a couple minutes ago, I completed level 2170. The game did not take me to level 2171. I am still logged into Facebook.
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Answers
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Hi HazelEyez3- Thanks for posting on King Care. I am very sorry that you have been experiencing a few problems with your games. I can understand your frustration. Let's get you back on track :-)
Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
Let me know how you get on :-)
Have a sweet week!
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