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sync issue

hdombros
hdombros Posts: 1

Level 1
in Support

I am not able to sync the version of cc on my iphone to the version I play on FB.  Please help.

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi hdombros- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem connecting your game to Facebook. Please could you try our troubleshooting steps here? 

    -Delete the Facebook app and the game app on your device again

    -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

    -Turn off the device and wait about 30 seconds to clear the cache

    -Turn on the device again and download the game again from App Store (but not the Facebook app)

    -Open Safari and log in to the correct Facebook account through the browser

    -Open the game and reconnect it to Facebook

    Let me know how you get on, thanks! :-)

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