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How is it fair that i purchased packages and have played for years and King will not compensate for

Jody_Norman
Jody_Norman Posts: 2 Newbie

Just saw a response that King will not compensate when you lose boosters.  I have purchased packages for Candy Crush over the years, have no receipts as I just purchased them through google play and Amazon.  I spent years building up what i had.  They were gone on one device that I use most of the time.  I did not log out of Facebook or uninstall then reinstall the game, so i don't know how hundreds of boosters just disappeared.  Very frustrating. I will not spend another penny with King unless my issue is resolved!

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hi Jody- Thanks for posting on King Care. I am really sorry that you have lost your Boosters and I can understand your disappointment. I would like to take a look at your account. 

    I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

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