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I lost my bold bars after changing my phone from iphone 6s plus to iphone 7 plus

Nishant_Goswami
Nishant_Goswami Posts: 1

Level 1

i changed my phone from i phone 6s plus to i phone 7 plus. I took the back up on i tunes nd restored it on my new phone. But doing do i lost all my 50 plus gold bars. I wrote more than 5 times to developers but every tym i got new ticket no. Nd a msg saying we will get back to u soon. Can anyone pls help me. Thnx. 

Answers

  • StuckInATree
    StuckInATree Posts: 4,755

    Can't lose gold bars, they sync to Facebook/Kingdom along with progress. Boosters and messages on the other hand only get locally stored and don't sync and transfer across devices. The only time you can get items transferred is if they were purchased you provide receipts for them, that's what I had to do when I lost my phone.

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