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Just updated candy crush on iPad & now the game doesn't even open,just crashes

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Carley_Bell
Carley_Bell Posts: 1 Newbie
in Support

Just done latest update for candy crush saga on iPad & now the games doesn't even open, just crashes

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Answers

  • Share_On
    Share_On Posts: 1 Newbie
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    **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    for me, the game crashes when trying to open.
    Flag · Helpful Sweet Love Haha
  • Cheryl_Wood
    Cheryl_Wood Posts: 1 Newbie
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    **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    crashes when trying to open
    Flag · Helpful Sweet Love Haha
  • Pam-18
    Pam-18 Posts: 1 Newbie
    Options

    **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    Crashes when I trying to open.
    Flag · Helpful Sweet Love Haha
  • Peanut-2
    Peanut-2 Posts: 1 Newbie
    Options

    **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    when trying to open the game.
    Flag · Helpful Sweet Love Haha
  • ItsSoFluffy
    ItsSoFluffy Posts: 1 Newbie
    Options

    **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    Crashes when I try to open on my IPad Air 2.
    Flag · Helpful Sweet Love Haha
  • Poppypup
    Poppypup Posts: 8 Level 2
    Options

    **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    Crashes on loading
    Flag · Helpful Sweet Love Haha
  • Carolyn_Hill
    Carolyn_Hill Posts: 1 Newbie
    Options

    **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    Don't get beyond orange screen on iPad BUT if I then look at active apps - the last screen I was on before the update is displayed. If I tap on that it just drops back to the home screen.
    Flag · Helpful Sweet Love Haha
  • Monique-6
    Monique-6 Posts: 1 Newbie
    Options

    **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    When opening
    Flag · Helpful Sweet Love Haha
  • Lash23
    Lash23 Posts: 1 Newbie
    Options

    **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    Mine won't open after update either
    Flag · Helpful Sweet Love Haha
  • kandhl
    kandhl Posts: 1 Newbie
    Options

    **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    When opening
    Flag · Helpful Sweet Love Haha

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