Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Just updated candy crush on iPad & now the game doesn't even open,just crashes

Carley_Bell

Just done latest update for candy crush saga on iPad & now the games doesn't even open, just crashes

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Pamela_Farber

Game keeps crashing before I can even play.

Moutmez

I just updated the other day, and it crashes when I try to open it.

Ann_Painter

crashes on opening .since the May 3 update. .iphone 6s. .

Beth_Emerson

It would be nice to get some response from King.com... this is a more recent update that crashes... no response to email or this post. I know you are a huge company but wow great way to loose customers don't respond to issues in any fashion!

Gaye-2

It crashes on opening. Every so often I'll get lucky and it opens then crashes during a level.

Lori_Moss

when opening

Brad-3

It is not fixed since I am still unable to get into the game and actually play it. Plus lost all my boosters.

Brad-3

Mine is also crashing and lost all my boosters. The version I am at now is 1.91.2, so this problem is not fixed with a new version.

Daronie

I lost my progress after the app crashed. How can I recover my progress?

ACrawford

Mine crashes on opening and in the middle of games

ACrawford

Same happening to me as I try to send friends lives...seriously frustrating!

Liza1355

Logo comes and after crashes

Quark_Atom

Ironic that they're so silent on restoring the boosters that were lost by their error, huh? They jumped on reporting progress as they were fixing the app, but went dead now on finishing the job of restoring our environments back to what they were now that the app is fixed. Boosters entitlements we earned are still missing, and KING won't say a word to us publicly or privately on how to get all of them back.

Quark_Atom

Add me to that, too. I lost all my boosters, and I had nearly 1000 of them all combined types.I think King did this crash on purpose to clean us out of boosters, giving them a chance to sell us new ones. It's really duplicitous. I am not playing anymore since I was @ level 1200 and you just can't win without some help. So goodbye Candy Crush. I will have a lot more time to do productive things now, instead of playing.

Jessica_G

I totally agree. Not a happy customer.

Stephanie_Scales

Still crashing. If I can open the app it crashes when I try to give friends lives, crashes during games so think I will just give up. I have e mails telling me all is good now but it is definitely not. Candy Mania works really well as does all the other games, Candy Crush is the only app which has problems which do not seem to be able to be solved.

Rosalinda_Taylor

Same thing happens to me.

Shazni_Murtaza

I have same problem too back at level 1. I was at level 181 before the crashes and lost my progress

Quark_Atom

Mark, ok wonderful that you fixed the app itself.We have unfinished business now that the app works.ALL my boosters are still FULLY gone. I have my current level, all my gold and my special features (daily booster accrual, etc) - but NONE of my earned booster from 3 - 5 years of playing are available. There are NO COUNTS on the booster images at all.So how are we going to resolve this? I'm near level 1200 and have years invested in achievements. It's impossible to for me to recover nearly 400 chocolate balls, and hundreds of other boosters I'm due UNLESS YOU RESTORE THEM for me.So the apps works, yes. Your community members are NOT whole yet. Including me. Just contact me and I'll suggest my best recollection of the counts I had. Then you can fix my profile and we both can get back to more important business, eh?

Shazni_Murtaza

Yesterday I reinstalled the app when It crashed and now I'm back at level 1 and I was at level 181 before the crashes

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Share_On

for me, the game crashes when trying to open.

Cheryl_Wood

crashes when trying to open

Pam-18

Crashes when I trying to open.

Peanut-2

when trying to open the game.

ItsSoFluffy

Crashes when I try to open on my IPad Air 2.

Poppypup

Crashes on loading

Carolyn_Hill

Don't get beyond orange screen on iPad BUT if I then look at active apps - the last screen I was on before the update is displayed. If I tap on that it just drops back to the home screen.

Monique-6

When opening

Lash23

Mine won't open after update either

kandhl

When opening

hsh

Mine crashes when opening. If I then look to switch screens on the iPhone it show the last screen from Wizard Hill.

Jody_Christensen

It crashes upon opening.

Cait1130

I was in the 2000 levels and have spent alot of time and money so I refuse to start over. I too did the update for my iphone 7 yesterday (1/10/17) and now the app will not open. The orange screen comes up for not even a second and immediately closes.

Quark_Atom

Let me roll this up for you, it's comprehensive. 1) App ran FINE until 1.91.0 update. 2) App updated from Itunes fine, but won't invoke properly 3) Those that deleted the app, and reinstalled are reporting egregious errors a) ALL their progress is lost (back to level 1) b) Their earned and purchased boosters are ALL lost (counts went to 0) #3 occurs EVEN if you have a login for CCS, information and progress is lost. That never happened when I successfully used my CCS account to continue game progress after an iPhone 5 to 6s upgrade. It sounds like you agree there is a serious problem.I had >3 YEARS of boosters accumulated. They're all gone. >400 Choc balls, etc, hammers, hands, etc. ALL GONE. I had to CREATE a facebook account just to post this. We're ALL waiting to see how you compensate us for every purchased and EARNED boosters we rightfully earned or paid for.

Melot

Won't load. Automatically closes.

Melot

Encountering same issues

Bsmith08

Mine crashes also

Kathryn_Bailey

Crashes when trying to open.

Aerored

It looks like the update just made available today 1/11 is working! I'm up and running again with this latest update. Didn't lose my boosters and moved on to level 2211. THANK YOU!!!

BigBlueBabe

Crashes when trying to open the app

Invisible awards
This is happening a lot. Anyone else?
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Perdi meu super brigadeiro
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…
Pralinenschachtel
Man kann die Animation von der Pralinenschachtel nicht schließen und muss immer das Spiel neu starten.
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…