Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost all Progress!!!

After stupidly deleting the app and redownloading it due to failure to launch after Jan 10th update I have lost all progress. Was on approximately level 980 and now shows on level 1! I tried to login to the kingdom on the app with the email address candy crush had previously sent me emails on but no luck, I just want my progress back! PLEASE HELP

Accepted answers

Johnny_Ryall

Thank you for your post.

I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny

All comments

Lneumann

Forgot to say it is pet rescue saga

Lneumann

I was on level 1900 something. Changed to my married name on fb and creates new account. Trying to sink all devices and lost all. Soooo sad ! Previous email and phone were different also pet rescue saga.

Prevous fb account was Linda Rowley

candycrush97

I thought I hadn't connected it to my Facebook, turns out I had! Feel a bit stupid but thank you!

Johnny_Ryall

Thank you for your post.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny

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Accepted answers

Johnny_Ryall

Thank you for your post.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny

All comments

Johnny_Ryall

Thank you for your post.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny

candycrush97

I thought I hadn't connected it to my Facebook, turns out I had! Feel a bit stupid but thank you!

Lneumann

Prevous fb account was Linda Rowley

Lneumann

Forgot to say it is pet rescue saga

Candy royal
I wished the candy royal competition was given to me a bit more often. Last time I got it 4-5 days ago and I play this game 3-4 hours daily and I wished for it to appear a bit more often. Thank you
Monitization
How do I start making money simply by playing this game
5794
Good afternoon everyone. After finally getting past level 5792 and another level I took a break. Now how do you get past level 5794? Enjoy the rest of the day.
Problema com uma fase
estou em uma fase onde dois dos dinos descem pra um canto e não saem mais de la
Lives
No option for the 6 hours for 69 gold bars was available a few days ago

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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