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Lost all levels after phone upgrade

Lizzie_Sharpe
Lizzie_Sharpe Posts: 1

Level 1
in Support

I got a new iPhone 7  and although I backed up and synched my phone, I've gone back to level 64  I was on 586. How do I fix? I didn't play via Facebook  

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Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Lizzie,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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