Lost ability to load Candy Crush Saga & now back to level 1 from 702

Graham_Bates

Having been told to delete the app & then re-load it 

I now find I'm back at level 1 from 702.

graham.bates2@sky.com

Johnny_Ryall

Thank you for your post.

I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny