Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi!
I haven't seen other threads about problems with the level so it might be a local problem.
Have you tried playing the game on King.com? I've never had any issues after switching so it might work for you as well.
I saw on another thread a step by step instruction on how to transfer your game progress to King.com:
1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)
2) Choose Account
3) Enter your password
4) Click on Synchronizing/ Connect to Facebook
5) Click on the two arrows to initiate the sync
You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website
Once done your progress is synchronized and you should now be able to play and progress without any issues.
Cheers :-)