Why is my Candy Crush Saga screen freezing at the 100% loaded phase?

Janna_Henry

Recently I have not been able to play Candy Crush Saga on my PC through Facebook.  It loads up to 100% and will not go any further.  It sits stalled there, frozen with the striped bar showing 100% and a various description above it as to what candy is being prepared.  I have no problems with all the other King Games I play.  I know it is not my Flash Player because my husband can access and play his game just fine through Facebook on the exact same PC.

JillyJill

Hi Janna! 

What model and device are you playing on? Or are you playing on your PC? Also, do you have the latest version of Candy Crush updated?

Thank you!

Jilly 

Janna_Henry

Hi Janna! 

What model and device are you playing on? Or are you playing on your PC? Also, do you have the latest version of Candy Crush updated?

Thank you!

Jilly 

Jilly,Are you a tech? I am playing on a Gateway Personal Computer. I play Candy Crush on Facebook. My husband also plays Candy Crush on Facebook on the same PC. He does not have this issue, only me. We both play the same version we have always played. I was playing with no problems until about a week ago, yet he has no problems at all. I really don't believe it is the PC or cookies, since he is not having these problems, so I doubt it is the "version", since he has issues with that either. Isn't there something that could be linked to my personal game of Candy Crush that it could be? Thank you for your help!