My pop up screen no longer comes up so that I can send and request lives. How can I fix this?

Cricket_Jenkins

Pop up screen not coming up in Facebook to request and send lives to friends.  Been like that for at least a week.  What is the problem?

Cricket_Jenkins

Can you access it when you click on your message inbox in the actual game. The envelope? Or do you not have this as well?

I have the envelope with lives I am receiving from friends. I just don't get the pop up to send lives to friends.