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Can't connect to facebook

timmerman
timmerman Posts: 1

Level 1
in Support

I updated my software, deleted and re down loaded the apps still not working ... there any other tricks to have it connect ,,

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497
    edited January 2017

    Hi timmerman- Thanks for posting on King Care. I am sorry that you have been having some difficulties connecting to Facebook. Let's try and get you back on track. 

    Please could you try these steps?

    -Delete the Facebook app and the game app on your device again

    -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

    -Turn off the device and wait about 30 seconds to clear the cache

    -Turn on the device again and download the game again from App Store (but not the Facebook app)

    -Open Safari and log in to the correct Facebook account through the browser

    -Open the game and reconnect it to Facebook

    Let me know how you get on, thanks! :-)

    Have a sweet week!

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