I have lost all my progress and i have gone back to level 1?

Matt-6

Describe your question in more detail here (at least 80 gone back to level 1?

i have been playing for 3-4 years. Spent loads of money I play at various times of the day when time allows. I've just gone to play after some time and it's gone back to level 1? I am gutted.... can someone please give me information why I can't get me access to my account 

Cezdiamond

Hi Matt- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!