Candy Crush Saga won't load past 69% in the chrome web browser on all of the computers I manage

Mike_Tester

Candy Crush Saga won't load past 69% in the chrome web browser on all of the computers I manage. I have seen several reports about this on facebook and your forums, starting about 4 months ago, but there are no solutions posted. Our computers run linux but I've also seen people using windows 10, mac, and chromebooks report the same problem. It works in firefox but most people give up instead of trying another browser. If there's any way I can help debug this let me know.

Cezdiamond

Hi Mike-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know how you get on :-)

Have a sweet Sunday! 

nywizzer

Cezdiamond.....your fix DOESN'T work.....most of it is just fluff.....how about fixing the issue.  I  have been having the same problem for 2 months and I have done as you instructed above and still not fix.    I am on Google Chrome.   I refuse to use the other browsers and you shouldn't expect people to do that....you need to FIX this issue with your game.

Cezdiamond

@nywizzer These troubleshooting steps resolve the problem for most players. However with updates in Flash please could you check out the information here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers

We have checked our data and we do not have any reports of a widespread problem with our game, I am sorry we are not able to help further unless you follow all of the troubleshooting steps and check the game on another browser.

Thanks! 

Cezdiamond

Cezdiamond.....your fix DOESN'T work.....most of it is just fluff.....how about fixing the issue.  I  have been having the same problem for 2 months and I have done as you instructed above and still not fix.    I am on Google Chrome.   I refuse to use the other browsers and you shouldn't expect people to do that....you need to FIX this issue with your game.

Hi there- These troubleshooting steps resolve the problem for most players. However with updates in Flash please could you check out the information here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers We have checked our data and we do not have any reports of a widespread problem with our game, I am sorry we are not able to help further unless you follow all of the troubleshooting steps and check the game on another browser. Thanks!

nywizzer

The problem lies in Google Chrome on a Windows 8.1 64-bit machine.

Cezdiamond

Has anyone else been experiencing this problem? Please let us know! 

Thanks