I purchased numerous times of the 1599 boosters and I broke my phone and lost everything and I've be

Leah_Vitrano

I purchase a whole bunch of 1599 boosters and I broke my phone I emailed numerous times along with the receipt of my purchase but I keep getting a king care link with an ID number but no actual responses after 3 weeks of over and over females can you please help me

Cezdiamond

Hi Leah- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.

For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a Candy Crushing week!