Lost rewards/boosters

Question

Hey, I've lost my every boosters/rewards collected from the beginning. It was over 370 color bombs, 300 fishes, 100 lollipop etc. I didnt change my phone, didnt do anything, just open the game and tadaaaam! Please help, could you restore my item? Make a backup to a few days? I'm blocked now, cant pass the level for a few days :)

Waiting for an answer :) !

Cezdiamond · Answer

Hi Hydro- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a Candy Crushing week!