Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I lost all my levels...

Hello, one day I decided to synchronize my game with Facebook. Such a bad idea!! I lost all my levels and I don't arrive to restore them... please help me!

Furthermore I have a new phone now so I want to have the same level I had on my ancient... that's why I wanted to synchronized the game with Facebook, at the beginning... can you help me?

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JillyJill

Oh that's great Ocèane! I am so happy you got your levels back! You're most welcome and I'm glad I could help you!

Happy Crushing!

Jilly

Océane_Harpe

Yes I'm sorry I hadn't understand what I was supposed to do with that message the first time... But now it's good : I have all my levels in my new phone! Thank you very much you saved my life! :-P

JillyJill

No since it gave you the option to change your password for king.com then your level progress should be on king.com have you checked that yet?

JillyJill

No that message was supposed to be from a king moderator, hopefully to help you out.

Do you still have your old phone available?

Océane_Harpe

No it hasn't change anything... had you copied the data from my email account into my Facebook account? Or did you do something else?

If you want I can send you photos from my data (level, bonus...) but I don't know how can I do that here...

JillyJill

Let me know if that helps you out!

Océane_Harpe

Yes I had an email in that box thanks!

JillyJill

Check that email you gave me and see if there is an email from King to reset your password.

Thanks,

Jilly

Océane_Harpe

The adress I logged with is oce88b@gmail.com I think.

Yes I logged in trough King.com but it was in 2008 I think...

I'm an ancient player of Candy Crush so I'm not sure of the emails I used to log me I'm sorry...

Thank you for your help!

JillyJill

Hi Océane,

Thank you for contacting King Care! First, let's start with the email address you very first started with when you started playing Candy Crush. Is it the same email you're using to log into Facebook? Secondly, have you ever logged in through King.com?

Let me know and I'll try to help you get back to your levels.

Thank you!

Jilly

Welcome! 👋

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Accepted answers

All comments

JillyJill

Hi Océane,

Let me know and I'll try to help you get back to your levels.

Thank you!

Jilly

Océane_Harpe

The adress I logged with is oce88b@gmail.com I think.

Yes I logged in trough King.com but it was in 2008 I think...

I'm an ancient player of Candy Crush so I'm not sure of the emails I used to log me I'm sorry...

Thank you for your help!

JillyJill

Check that email you gave me and see if there is an email from King to reset your password.

Thanks,

Jilly

Océane_Harpe

Yes I had an email in that box thanks!

JillyJill

Let me know if that helps you out!

Océane_Harpe

No it hasn't change anything... had you copied the data from my email account into my Facebook account? Or did you do something else?

If you want I can send you photos from my data (level, bonus...) but I don't know how can I do that here...

JillyJill

No that message was supposed to be from a king moderator, hopefully to help you out.

Do you still have your old phone available?

JillyJill

No since it gave you the option to change your password for king.com then your level progress should be on king.com have you checked that yet?

Océane_Harpe

Yes I'm sorry I hadn't understand what I was supposed to do with that message the first time... But now it's good : I have all my levels in my new phone! Thank you very much you saved my life! :-P

JillyJill

Oh that's great Ocèane! I am so happy you got your levels back! You're most welcome and I'm glad I could help you!

Happy Crushing!

Jilly

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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…