Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
How do I get my game back? I can see me on her game. She is on level 252 and i think I'm on 299.
Hi Jim,Thank you for contacting King Care. I assume you're playing through the app and not through King.Com? Well if I'm right about the app please try the following:Open Candy Crush Saga on your iPad. Disconnect (log out) Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.Open the Facebook app on your iPad. Disconnect (log out) your Facebook session and close the app.Open Safari, the default browser on your iPhone, and disconnect from Facebook there too. Clear cache in Safari on your iPhone.Check for updates for your iOS, the Candy Crush Saga app and Facebook. Restart your iPad. Open your Facebook app and connect to your relevant Facebook account. Open Candy Crush Saga and connect it to your Facebook. Please let me know if this helps you, thanks! Jilly
Hi Jim,
Thank you for contacting King Care. I assume you're playing through the app and not through King.Com? Well if I'm right about the app please try the following:
Open Candy Crush Saga on your iPad. Disconnect (log out) Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.
Open the Facebook app on your iPad. Disconnect (log out) your Facebook session and close the app.
Open Safari, the default browser on your iPhone, and disconnect from Facebook there too. Clear cache in Safari on your iPhone.
Check for updates for your iOS, the Candy Crush Saga app and Facebook. Restart your iPad.
Open your Facebook app and connect to your relevant Facebook account. Open Candy Crush Saga and connect it to your Facebook.
Please let me know if this helps you, thanks!
Jilly
Thanks Jim & JillyJill,
Jim, I have sent you a private message in order to be able to check out both accounts and resolve this for both of you. Please check your inbox here on King Care.
Kindest regards,
Tony - King Care Team
New here? Sign in or create an account to join the fun.
Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
