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I had backed up my phone prior the the exchange, but I was not able to transfer apps so I lost all my levels in Candy Crush. Is there a way to restore those using my Apple ID? I was not connected to Facebook.
Thanks a lot JillyJill!
@Dawn I will send you a private message so that we can check your account :-)
Okay Dawn, I'll forward this issue to a King moderator, you might not hear back from them until tomorrow or in the middle of the night but I'm afraid if you didn't hook up with Facebook or King you have lost on progress. I'm so sorry to hear or say that. But who knows there might be something with the Apple ID that we can look into that I'm not aware of but will be forwarding it on.
Thank you Dawn,
Jilly
Unfortunately, those are the only two emails I would have used. My apple ID is adsmith262@gmail.com. I was not able to access the backup I had done prior to purchasing the new phone.
Dawn,
Thank you for providing me those emails unfortunately neither of those emails are recognized on king.com. could there be any other email that you could have used because unfortunately if you never hooked up to Facebook or king and were just playing the game it would not have registered your progress. I really hope this isn't the case could there possibly be an old email you may have used in the past. If not I will try to get you help with the Apple ID you provided.
The email I use is adsmith262@gmail.com or dawn.smith@usm.edu
Hi Dawn,
Thank you for contacting King care!
f you weren't connected with Facebook then most likely you were connected with King so go to king.com put in your email or if you give me your email address I can see if you have an account on king.com.
Thank you,
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I can't connect to my account. Problem with no internet connection I did try with VPN-wifi-mobile data can't connect
Hi, My mother is a massive Candy Crush fan so I thought I'd buy her some gold bars for Xmas. I just assumed (silly me) that there would be a sort of code thing I could input on the options screen. No. How do I go about sending her these points/gold bars.
How Do I play the game candy crush saga
While signing up for the first time from my guest account I lost 10300 golden bricks and all the in-game items but my level was same I am not able to reclaim those all items due to which I am not able to finish all the levels which I suppose to do it is very difficult for me to continue like this kindly help
Hi I've completed level 21005 and would usually play the Star Tournament until Wednesday, but it's not available this week. Is this the same for everyone?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
