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Gold bars missing.

Tink_Hawes
Tink_Hawes Posts: 3

Level 1
in Support

After today's update with new levels, my gold bars went from 11 or 12 down to 2!  What's going on?  Please restore them!

Answers

  • JillyJill
    JillyJill Posts: 976

    Hi Tink,

    Thank you for contacting King Care! 

    Since there are no King moderators for me to contact at the moment, I would suggest go to the homepage of Candy Crush, click on the lower left corner where your settings are (cogwheel) once those options pop up, click on the other cogwheel, now scroll down until you see "Contact Us". Once you click on that your email will pop up with options to choose from regarding lost gold bars or lost boosters rewards etc., also an area to explain your situation. You will first receive an auto reply but someone should get back to you within 24 hours to fix whatever is lost. They will be able to look into your account, as I am not able to do that. Hope this helps you!!

    Thank you for your patience, 

    Jilly 

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Tink- If you still need a hand, let me know :-) 

  • Tink_Hawes
    Tink_Hawes Posts: 3

    Level 1

    Hi Tink- If you still need a hand, let me know :-) 

    Yes please! It takes a long time to accumulate gold bars.

Hey! Would you like to give us your opinion?

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