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My Candy Crush levels are gone
Renessmee_Saw
Posts: 1
Level 1
in Support
Hello. I have two phones. One old and one new. I manage to level up until 391 in my old phone. And I thought I wanna connect to Facebook of that 391 level progress, but it lead me to the current progress which is level 72.. I did tried to remove the app and reset the progress from Facebook, but it didn't work. I tried this for three times to make sure it was removed but then when I connect my old phone to Facebook and it appeared the level 72.. And when I didn't connect to Facebook, my 391 levels are all gone! What should I do do get it back? Please help me T_T I really want back my 391 levels
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Answers
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Hi Renessmee,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
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