TKS! NO ANSWER(s) to my question! How fun! ....

SAMMY-2

NOT recieving my extra lives that friends send me!????????????????

HOW long do we wait for an answer???????????

geesh, how fun this is to wait and wonder. Never mind the bean(s) part, lol

Wunderbaum

Hi Sammy!

Have you tried playing the game on King.com? I've never had any issues after switching so it might work for you as well.

I saw on another thread a step by step instruction on how to transfer your game progress to King.com:

1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website 

Once done your progress is synchronized and you should now be able to send and receive help without any issues.

Cheers :-)