Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

How to retrieve lost levels?

I had to hard reset my phone and lost all my progress. I never attached my account to Facebook. I was in the 600s when I lost my progress. Is there any way to get it back? I tried to reinstall the app from Google Play, but it started me back at level 1.

Accepted answers

Cezdiamond

Hi Moneypenny- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

All comments

Jhai_Grande

please send me an email too. i really need to retrieve my levels !!! im on level 500 and now it go back to 1

Omobee

Pls help me retrieve my levels, i lost mine as well. Thanks in anticipation.

Cezdiamond

Hi there :-)

The envelope should appear in King Care next to your profile icon in the top right hand corner of the screen, please let me know if you need a hand.

Thanks!

Moneypenny

Thank you for the quick response, but I don't have an envelope to click on to retrieve the private message. Do I need to change a setting somewhere to see it?

Cezdiamond

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

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Accepted answers

Cezdiamond

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

All comments

Cezdiamond

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Moneypenny

Thank you for the quick response, but I don't have an envelope to click on to retrieve the private message. Do I need to change a setting somewhere to see it?

Cezdiamond

Hi there :-)

The envelope should appear in King Care next to your profile icon in the top right hand corner of the screen, please let me know if you need a hand.

Thanks!

Omobee

Pls help me retrieve my levels, i lost mine as well. Thanks in anticipation.

Jhai_Grande

please send me an email too. i really need to retrieve my levels !!! im on level 500 and now it go back to 1

Lives
Why can't I receive lives from My friend
I lost win streak because add stuck.Can you help me to recover that?I had 3000+ win streak.
Can you help me?
No ads
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
Frustration
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
In app purchases
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…