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Unable to access Candy Crush Saga
Linda_Dickson
Posts: 3
Level 1
in Support
Unable to access any level on candy crush saga. Using iPad 10.2 and I've updated candy crush twice so far this week yet I'm still unable to play any level. Any resolve without uninstalling and reinstalling? I've worked through the problem solving link to no avail.
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Best Answer
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Hi Linda- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices
Let me know how you get on :-)
Have a sweet weekend!
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Answers
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Hi Linda- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices
Let me know how you get on :-)
Have a sweet weekend!
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I'm on iPad Air 2 so no issues with device or anything else you've suggested. The game loads fine however its actually accessing the level, and any previous level, that is the issue. I see on different forums a lot of others are having the same issues.0
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After careful investigation by our Technical Team we have found that older devices such as the iPad 2, may no longer be fully compatible with our games. With improvements to graphics, sound and the addition of new features in our games, some older devices may not be able to handle the implemented changes. Performance may vary and crashing issues may disrupt the enjoyment of the game.
We highly value your thoughts and feedback. We have listened and we are currently working as hard as we can to find a solution for you, so that you can continue to enjoy playing on your current devices.
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