Pleeeeease help to recover game progress

Steve_Gardner

Hi, my mum, who's a technophobic seventy-something, has been playing Candy Crush for the last few years, making steady but painstakingly slow progress.  She has reached lvl 878 (or thereabouts) and is still loving the game.  It is still important to her - it wouldn't be an understatement to say it occupies a significant part of her day.

At least, it did until I persuaded her to set up a Facebook account and sync her game.  I'll explain what happened in detail, because it might be relevant.

She has been playing the Candy Crush app from the app store on her iPad mini.  She has never registered the game, so there is, to the best of my knowledge, no email associated with her progress other than the one she uses to connect with the app store.  She downloaded the Facebook app from the app store and used it to create a new account.  When her account was confirmed, I signed into Candy Crush using Facebook.

When the game started, she was reset to lvl 1 and appeared to be signed as ME.  This didn't make sense as I don't play the game.  

I opened Safari and saw that my Facebook account was open - I had used her device to access it some weeks ago and never logged out.

I logged out of my Facebook and logged into Candy Crush using her log in details. 

She was still at lvl 1.

Given the above scenario, is there any way for my mum to recover her progress.

Thanks in advance,

Steve

P.S. she would be mortified if I can't fix this, so any help would be hugely appreciated!

Johnny_Ryall

Hello Steve,

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message to see if we can help with your mum's progress.

From the sounds of it your mum must know a lot about the game. I think you should invite her to join the site! King Care is full of information about Candy Crush and our other games and maybe your mum can help out fellow players and even use the site if she has any questions herself.

Kind regards,

Johnny