JACKPOT got Nothing

peplynn

I hit the Jackpot on Candy Crush and it gave me nothing  What can I do to get my Jackpot award??

Cezdiamond

Hi peplynn- Thanks for on King Care. Welcome to the community. I am really sorry that you did not receive your Jackpot reward, I can understand you frustration. Let's make things right again. 

I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a sweet weekend! 

Cezdiamond

Hi peplynn- Thanks for on King Care. Welcome to the community. I am really sorry that you did not receive your Jackpot reward, I can understand you frustration. Let's make things right again. 

I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a sweet weekend! 

peplynn

Cezdiamond, I sent you my email address. Still waiting to hear back from you.

Cezdiamond

Hi! I do not appear to have received your message, please could you send it again? 

Thanks! 

Pedro_D'Ardis

I have the same situation please help!

Just got the jackpot minutes ago and nothing happened :-(

Hoonie

Also received jackpot and got nothing. I have a screenshot to prove it. Please respond. Thanks.

Cezdiamond

@Pedro and Hoonie I am very sorry about this, I would like to check your account so I have sent you both private messages through King Care. Please check for the envelope icon in the top right hand corner of the page next to your profile icon. 

Hoonie

Hi peplynn- Thanks for on King Care. Welcome to the community. I am really sorry that you did not receive your Jackpot reward, I can understand you frustration. Let's make things right again. 

I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a sweet weekend! 

Also received jackpot and got nothing. I have a screenshot to prove it. Please respond. Thanks.

Cezdiamond

Also received jackpot and got nothing. I have a screenshot to prove it. Please respond. Thanks.

I have sent you a private message :-)

BlueSky14

Hi peplynn- Thanks for on King Care. Welcome to the community. I am really sorry that you did not receive your Jackpot reward, I can understand you frustration. Let's make things right again. 

I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a sweet weekend! 

Same thing happened to me this morning. I used app on iPhone 5s, app was already open from the night before. Spinner landed on Jackpot and Claim button came up. When I clicked on button it just said come back later for a spin. That's it. I see that comment above is from three months ago. This happened once before around that time too! Thanks.

Vickie_Lynn

Also received jackpot and got nothing. I have a screenshot to prove it. Please respond. Thanks.

i also have this issue, happened 3 days ago, and i also have a screen capture to prove it