Candy Crush Saga

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Accidentally spent five gold bars

I had no intention to click the button to pay five gold bars for five lives. Is it possible to get the gold bars back or some other reimbursement? I always wait for free extra lives. I also would like to know why is there no Confirm button?

To ask your Question:

Accepted answers

Johnny_Ryall

Hello Scarlett,

Thank you for posting.

I'm sorry but as we are not responsible for the buttons our players press, we do not refund gold bars in these instances.

There is a confirmation button for real money purchases, but this is not available for in-game items sorry.

Kind regards,

Johnny

All comments

Crystal_D_Murphy

Hello Scarlett,
Thank you for posting.
I'm sorry but as we are not responsible for the buttons our players press, we do not refund gold bars in these instances.
There is a confirmation button for real money purchases, but this is not available for in-game items sorry.
Kind regards,
Johnny

Is there any plan to update the game with a click to confirm you wanted to use the bars? I'm so sick of this happening! IT's happened more than once. The game I'm playing is a total loss but the game makes sure that keep playing is the first thing to choose and there's no way I would have wasted 9 bars on a losing game. If you won't' give the bars back, shouldn't you make sure players really want to use the bars???

Andy_Nenstiel

Please its needs to be addressed, its not fair the way the game it set up for people to mistakenly click the wrong button to automatically use gold bars when they did not really want to.

For example please look into this very important, when the game end ran out of moves, the Play On button is 3x bigger then the end game button therfore the end game button is tiny making it so easy for phone or tablet user to easily hit the Play On button when they did not want to like me I already hit that stupid thing twice earlier costing my 24 gold bars in all that I never planned to spend in the first place.

Please look into making changes to your system we ask

Thank You

Andrew

Scarlett-4

Thank you for your answer. That is such a shame, I think there should definitely be a Confirm button even for in-game items. It is basic game design.

Johnny_Ryall

Hello Scarlett,

Thank you for posting.

I'm sorry but as we are not responsible for the buttons our players press, we do not refund gold bars in these instances.

There is a confirmation button for real money purchases, but this is not available for in-game items sorry.

Kind regards,

Johnny

Accepted answers

Johnny_Ryall

Hello Scarlett,

Thank you for posting.

I'm sorry but as we are not responsible for the buttons our players press, we do not refund gold bars in these instances.

There is a confirmation button for real money purchases, but this is not available for in-game items sorry.

Kind regards,

Johnny

All comments

Johnny_Ryall

Hello Scarlett,

Thank you for posting.

I'm sorry but as we are not responsible for the buttons our players press, we do not refund gold bars in these instances.

There is a confirmation button for real money purchases, but this is not available for in-game items sorry.

Kind regards,

Johnny

Scarlett-4

Thank you for your answer. That is such a shame, I think there should definitely be a Confirm button even for in-game items. It is basic game design.

Andy_Nenstiel

Please its needs to be addressed, its not fair the way the game it set up for people to mistakenly click the wrong button to automatically use gold bars when they did not really want to.

Please look into making changes to your system we ask

Thank You

Andrew

Crystal_D_Murphy

Hello Scarlett,
Thank you for posting.
I'm sorry but as we are not responsible for the buttons our players press, we do not refund gold bars in these instances.
There is a confirmation button for real money purchases, but this is not available for in-game items sorry.
Kind regards,
Johnny

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