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UFO's missing

Hoppo1
Hoppo1 Posts: 4

Level 1

hi there, I no longer have any ufo's they vanished a week or so ago. I was hoping the latest update would fix this but they are still missing. I see a few others have the same issue. How to I go about getting them all back? Can't recall how many I had but was double figures. Thanks.

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Hoppo1!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.

    For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a Candy Crushing week!

  • Sport_FIN
    Sport_FIN Posts: 2

    Level 1

    Finally You accept non-facebook login. I had that same problem at the same time as Happo1. Some CandyCrushSaga update removed all my Ufos, shame on You!

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