Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Boosters and treasure chests

Hi I am level 1071 and about 4 weeks ago I lost all my saved lives and boosters. I understand that sometimes these things happen and whilst annoyed accepted it.

The problem is that I am no longer getting treasure chests either, so no real way of getting boosters anymore.

So why have all my boosters gone and why can I no longer get chests. This is on android and I have uninstalled, and cleared cache, checked I'm connected to FB but to no avail.

Thanks

Accepted answers

All comments

Cezdiamond

deleted

Do you still need a hand?

kazianco

Hi there!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.
For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.Let's make things right again so that you can all enjoy your sweet adventures!
I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a Candy Crushing week!

hank you for your reply and understand what you are saying. Whilst I had no update/crash/device change or anything similar - just logged on a few hours after playing and they were gone, I accepted that things do happen hence no contacting you. What I still don't understand is why the treasure chests no longer appear anymore - they were always on the route at about challenge 3,5 and 8 when you got to a new 'level' - bronze, silver and gold chests. I know that these are still supposed to appear but they do not on my game since the problem with everything disappearing.

kazianco

deleted

Cezdiamond

Hi there!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.

For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.Let's make things right again so that you can all enjoy your sweet adventures!

I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a Candy Crushing week!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Cezdiamond

For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.Let's make things right again so that you can all enjoy your sweet adventures!

Have a Candy Crushing week!

kazianco

deleted

kazianco

Hi there!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.
For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.Let's make things right again so that you can all enjoy your sweet adventures!
I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a Candy Crushing week!

Cezdiamond

deleted

Do you still need a hand?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…