Why am I asked to start at level 1 when I was in the 700's?

marmon69

I was shown a download this am and it started me back to level 1. I played last night and it was fine.

StuckInATree

Have you already gone through the step here?  https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out