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I have lost all my progress! I was in the 1700's!

Karen928_
Karen928_ Posts: 1

Level 1

I have been playing for several years and was around 1710 (can't remember my exact level).  I have worked very hard to get this high in this game.  Several weeks ago I could not connect to Facebook.  When I finally was able to connect and the game loaded, I had lost ALL my progress and was back at level 1!  I was sent a ticket id # but no further information on what is going on.  If someone can please contact me and check in to my situation I would greatly appreciate it.  I have been a dedicated player and hope that my progress can be restored.  Thank you! 

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Karen928- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week!  

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