Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I have been playing for several years and was around 1710 (can't remember my exact level). I have worked very hard to get this high in this game. Several weeks ago I could not connect to Facebook. When I finally was able to connect and the game loaded, I had lost ALL my progress and was back at level 1! I was sent a ticket id # but no further information on what is going on. If someone can please contact me and check in to my situation I would greatly appreciate it. I have been a dedicated player and hope that my progress can be restored. Thank you!
Hi Karen928- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.
As soon as you get back to me we can get this sorted :-)
Have a lovely week!