Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
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Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Why can't I synchronise my progress with my iPad?

i have an iPad and iPhone both with Candy Crush game apps, sign on using the same Facebook account. However, it doesn't seems to synchronise each other. My iPad stood at 2270 but my iPhone stood at 2186...pls check what seems to be the problem. Pls help, TQVM.

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Hi Lily- Thanks for posting on King Care. Welcome to the community. I am sorry that you have been experiencing some problems synchronising your game to your iOS devices.

Please could you try the following troubleshooting steps on your iPhone?

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Let me know how you get on :-)

Have a sweet weekend!

Welcome! 👋

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Accepted answers

All comments

Hi Lily- Thanks for posting on King Care. Welcome to the community. I am sorry that you have been experiencing some problems synchronising your game to your iOS devices.

Please could you try the following troubleshooting steps on your iPhone?

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Let me know how you get on :-)

Have a sweet weekend!

I can't play!!!
For a while now, when I try to log in to my game account with Facebook or my email, it gives me an error saying I'm offline, which is not the case. I've been online for a while and even used a filter breaker or VPN to make sure, but in all 3 cases it gives me an error saying I'm offline!!! Please solve my problem.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Ads for boosters
Is there a point where you can watch ads to get boosters
Ads
I have seen all of my friends watch ads in their game when they are out of moves to clear the level but I don't receive any ad in my game, I've already checked all the settings, kindly help me I am badly stuck on a level.
No rewards
Since early December I've not had any extra lives awarded , butterflies not collecting. Game just not working as it normally would. I've reinstalled the game 3 times. Please help

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…