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Connectin to Facebook cancelled

naadira56
naadira56 Posts: 6

Level 1
in Support

I cannot connect the game from my laptop to Facebook.I always have the message"connecting to Facebook cancelled"

Answers

  • StuckInATree
    StuckInATree Posts: 4,755

    Does that mean you're trying to connect the game app (assuming you have it installed on W10) or are you playing in a browser from Facebook or King.com??

  • naadira56
    naadira56 Posts: 6

    Level 1

    Does that mean you're trying to connect the game app (assuming you have it installed on W10) or are you playing in a browser from Facebook or King.com??

    I am not always on Facebook and play on W10 app .However, I do not want to lose my progress. I "have no access to the kingdom" on the app for two days.. Why?
  • StuckInATree
    StuckInATree Posts: 4,755

    I'm not sure as it could be down to a few things, best thing to do is eliminate all that you can. If you're playing the game app version on W10 then go through the steps highlighted here: https://care.king.com/en/candy-crush-jelly-saga/cant-get-your-games-to-load-on-windows-10-check-this-out

    The most common cause for issues like this is either the game app or the Facebook app needs updating.

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