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My account is connecting to Facebook account that I don't want to get connected to, how do I go

Jaelyn
Jaelyn Posts: 2

Level 1

How do I go on switching it to be connected to the Facebook account that I wanted?

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Jaelyn- Thanks for posting on King Care. Let's get you back on track. 

    Are you playing on a mobile device? If yes, please let me know which model and I will send you some troubleshooting steps. 

    Have a sweet weekend!

  • Jaelyn
    Jaelyn Posts: 2

    Level 1

    Thank you. Yes, mobile, iPhone 7s plus

  • Cezdiamond
    Cezdiamond Posts: 6,497

    @Jaelyn

    Please could you try these steps?

    -Delete the Facebook app and the game app on your device again

    -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

    -Turn off the device and wait about 30 seconds to clear the cache

    -Turn on the device again and download the game again from App Store (but not the Facebook app)

    -Open Safari and log in to the correct Facebook account through the browser

    -Open the game and reconnect it to Facebook

    Let me know how you get on, thanks! :-)

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