Candy crush cannot be open

Helen_Yang

March 2 version of Candy crush under iOS 9.3.5 cannot be open. Can this be checked and solved?

Cezdiamond

HI Helen-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing.

I can understand your disappointment, let's get you  back on track. 

Please could you update to the latest iOS version, and  try our full  troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

Let me know how you get on :-) 

Have a sweet week!