Help me connect

Tim_McInnes

I've tried to uninstal the app in my phone and from facebook. Reinstalled both. Still can't connect to Facebook. "Can't connect to Kingdom" message. Happened after I deactivated my Facebook acct for a day. Help please. 

Johnny_Ryall

Hello Tim,

If you have deactivated your Facebook account then you will no longer be able to connect the game if you don't have the existing account anymore.

If you create a new account then you can connect to this. If you wish for me to transfer your levels then let me know.

Kind regards,

Johnny

Tim_McInnes

I reactivated the same acct and I haven't been able to connect. So I'm using the same one as before. I've tried everything I can think of.

Johnny_Ryall

Have you tried the steps provided here:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Let me know.

Tim_McInnes

Yes. I have the latest version of everything. I've logged out of FB and Candy Crush. Logged in using my new password. When it goes to log in to Candy Crush, I go through the process with signing in through FB. It eventually says "you've already authorized Candy Crush Saga." Then says I can't connect to the kingdom etc....

Johnny_Ryall

Could you please check that you are not still logged in to Facebook in a browser. Log out here as well, restart your device and log back into the Facebook app and the into Candy Crush.

Tim_McInnes

I just tried that. It took a while because I was out. So I tried with regular data and just now with Wifi. Still the same response, "Sorry you don't have access to the kingdom, right now. Please try connecting again later."

Johnny_Ryall

I'm sorry Tim, there are no known issues with this from our side so I cannot offer any further support.

I can add your progress to a Kingdom account if you are happy to create, however this means you won't be able to see/play with your Facebook friends.

Let me know if you wish to do this.