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Hi Anne,
Thank you for posting this here on King Care.
If you play Candy Crush Saga on an Android device, then please check this thread https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
For Candy Crush Saga on PC I recommend you to follow the steps as indicated here https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
I hope this will improve your gaming experience in Candy Crush Saga. Please also take into account that testing is taking place; therefore you might not always find the same features in your game. More information about this can be found here https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here
Kindest regards,
Tony - King Care Team