Game Crashing on IPad

Debra_McBath

For the last 3 weeks, I have not been able to open Candy Crush Saga app on my tablet without it crashing. Any suggestions or will there be an update that will fix this problem.

Thanks 

Wunderbaum

Hi Debra!

I suggest you start by checking for updates to the game on iTunes.

If the problem is still there then you should consider a re-install of the game:

1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration)

2) Un-install the app

3) Reboot your tablet

4) Now it's time to download the app and install it again. Find the app on iTunes and click on 'install'

5) After the game has been installed you should now be able to start it normally.

6) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars.

Cheers