candy crush won't load and crashes on mobile

maenew

Game freezes in last level played. When loading it jumps back to start screen of my mobile. After reinstalling i lost all of my lives (100+) and boosters (some 150+). But the game was working again. Until yesterday. Same problem. It froze in a screen that I played some levels ago. Not even the last one. It keeps loading and crashing. I have enough memory space and my phone. I want to play again, highly addicted. Please help!

maenew

Hi maenew-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone freezing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

Let me know how you get on :-)

Have a sweet week! 

i have an iphone 5C. It worked perfectly with all King games for years, until 3 weeks ago. Tried all the steps in your thread but still no play. I'd rather not reinstall the app because of losing all my lives and boosters (again). So alas, no more playing on the phone, unless you have other solutions i can try.

Cezdiamond

Hi maenew-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone freezing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

Let me know how you get on :-)

Have a sweet week!