Crash on candy crush saga

Jay-10

Hi there, I've logged to tickets 4938421, 4966750 regarding the candy crush saga app crashing on startup on the last release and your latest release (1.96.1) of the app. I'm on a iPhone 6s running 10.2.1 however no one has responded or fixed the issue.

I originally didn't reinstall the app as I'm not synced to fb however the latest released app didn't fix this.

Can someone look into this and fix please, thanks.

Johnny_Ryall

Hello Jay,

I’m delighted to inform you that this has been fixed in Candy Crush Saga.

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

There are also some further steps listed here that will help to keep your device running smoothly:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

If you have any issues or questions please come back to us, we are always happy to help!

Have a great day.

Johnny

Jay-10

Hello Jay,

I’m delighted to inform you that this has been fixed in Candy Crush Saga.

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

There are also some further steps listed here that will help to keep your device running smoothly:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

If you have any issues or questions please come back to us, we are always happy to help!

Have a great day.

Johnny

Hey Johnny,Thanks for getting back to me. I am still having this problem. There are no updates on the App Store and when I try to open the app it continues to crash. I am connected to wifi.I would think to fix this issue there would need to be a newly released app put to the App Store.Can someone please fix this?