Welcome to the Candy Crush Saga Community
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Hi MC!
Do you have Candy Crush connected to Facebook? This is the best way to sync your progress across devices.
If you already have it connected then try this method:
1) Start the game
2) Disconnect from Facebook
3) Reboot your device
4) Start the game and you can now re-connect to Facebook
Once re-connected your game progress will automatically sync to Facebook.
For your iPad you can also check this thread:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
Cheers