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Lost item
Bnotat_Rak
Posts: 1
Level 1
in Support
Hi
I need help
Tow times I faced same problem.
If I am playing and my phone shut down suddenly,I lose my all items!!
0
Answers
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Hi Bnotat!
Which mobile phone do you have?
I suggest you start by checking for updates to the game on Google Play.
If the problem is still there then you should consider a re-install of the game:
1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration)
2) Un-install the app
3) Reboot your phon
4) Now it's time to download the app and install it again. Find the app on Google Play and click on 'install'
5) After the game has been installed you should now be able to start it normally.
6) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars.
Cheers
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