Candy crush constantly crashing, cant move on

Ash-10

For over a week the game has been crashing constantly. I spent 18 gold bars to move to the next set of levels, to no avail. I finally connected to Facebook and it still won't let me continue. I am on level 361 and every time I click on it the game crashes. I am sick of it. Everything else is working like the daily calendar and prize wheel but I can't play the game and got robbed of 18 gold bars that I paid real money for. 

Tony_Mc

Hi Ash,

Thank you for posting this here on King Care.

I´m sorry this happened to you in Candy Crush Saga on your Facebook. I have sent you a private message related to your account; you should be able to see my message in your inbox here on King Care. 

If you play on Android, then I recommend you to check this post and to follow all steps as indicated https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

If you play on PC, then I recommend you to follow all steps as indicated here https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Kindest regards,

Tony - King Care Team