Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy crush constantly crashing, cant move on

For over a week the game has been crashing constantly. I spent 18 gold bars to move to the next set of levels, to no avail. I finally connected to Facebook and it still won't let me continue. I am on level 361 and every time I click on it the game crashes. I am sick of it. Everything else is working like the daily calendar and prize wheel but I can't play the game and got robbed of 18 gold bars that I paid real money for.

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Hi Ash,

Thank you for posting this here on King Care.

I´m sorry this happened to you in Candy Crush Saga on your Facebook. I have sent you a private message related to your account; you should be able to see my message in your inbox here on King Care.

If you play on Android, then I recommend you to check this post and to follow all steps as indicated https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

If you play on PC, then I recommend you to follow all steps as indicated here https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Kindest regards,

Tony - King Care Team

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Accepted answers

All comments

Hi Ash,

Thank you for posting this here on King Care.

I´m sorry this happened to you in Candy Crush Saga on your Facebook. I have sent you a private message related to your account; you should be able to see my message in your inbox here on King Care.

If you play on Android, then I recommend you to check this post and to follow all steps as indicated https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

If you play on PC, then I recommend you to follow all steps as indicated here https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Kindest regards,

Tony - King Care Team

Gift card rewards
When the game loaded a pop up came up and said I’d won a reward of some boosters, it was followed with another pop-up saying I had won on 20 gold bars. I pressed claim for both but didn’t receive. Anybody know anything about these??
Why is it like this
I played more than 50 moves and the gane remained like this without dropping the last number till it ended
Connecting to services
The game frequently disconnects from the internet even though there's no problem and the speed is over 8 Mbps. The game disconnects to prevent me from spending gems or paying for ads. Please compensate me for my losses.
Level 10054
Will I be able to solve this without paying.
Rewards
After playing for 13 years every day I really want to tell you what I don’t like…. When I earn a reward, for example 5 minutes a piñata, I really want to have it 5 minutes!!!! But the game begins to ask me lots of things, offers me all kinds of special offers and when at last I can start allready at least 40 seconds are…

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…