So SAD i lost all my levels

Ahmed_A

Hi, i was using an account under nickname DEMO and arrived at level 106, then tried to connect to my FB account shocked that i should start all over again from the beginning,  even disconnected the fb and still asking me to start all over again from level 1. please help since I was in a challenge with my wife

JillyJill

Hi Ahmed A,

Thank you for contacting King Care!  Tell me, when you first started playing, was it through the app or through king.com? Did you ever put in an email address aside from the one you used to sign up with Facebook?  I can check it out if you had another email you signed up with.

Thank you,

Jilly 

JillyJill

Hi Ahmed A,

Thank you for contacting King Care!  Tell me, when you first started playing, was it through the app or through king.com? Did you ever put in an email address aside from the one you used to sign up with Facebook?  I can check it out if you had another email you signed up with.

Thank you,

Jilly 

Ahmed_A

Hi Ahmed A,

Thank you for contacting King Care!  Tell me, when you first started playing, was it through the app or through king.com? Did you ever put in an email address aside from the one you used to sign up with Facebook?  I can check it out if you had another email you signed up with.

Thank you,

Jilly 

Hi Jilly,Thank you for helping really appreciated, i started playing with the app as guest under nickname Demo, and arrived level 106 then i tried to connect over FB with the same e-mail i am using here. once it logged in it showed me to start from level 1.I hope my answer help you. Again thanks a lot.Ahmed

Ahmed_A

Hi Ahmed A,

Thank you for contacting King Care!  Tell me, when you first started playing, was it through the app or through king.com? Did you ever put in an email address aside from the one you used to sign up with Facebook?  I can check it out if you had another email you signed up with.

Thank you,

Jilly 

Dear Jilly, i can give you my phone IP if this would help you.Thanks.

Ahmed_A

Dear Jilly, i clicked on solved by mistake, really hope you get to me back shortly. 

thanks, Ahmed

JillyJill

Dear Ahmed,

Are you still having this problem? I'm sorry for the delay but it doesn't alert me if it's solved I guess...

Jilly

Laurie_Porter

Yes I have the same issue. I've lost all my levels.

JillyJill

Hi Laurie,

Do you login through facebook or king.com? What kind of device do you play on? Also, is it Android, Windows, iOS, Kindle?

Can you tell me what happens when you login? 

Thank you,

Jilly 

Farnaz_Ahmed

I'm having the same issue!! I lost all my progress as I was on level 481

Smriti_Mishra

I'm having the same issue!! I lost all my progress as I was on level 481

Me too...I have sent an email and got response too. But the response is not useful. Need help...

Saba-2

I have all my levels I was, how do I reteive them? I really so enjoy this game but I don't want to start over.