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When I try to load Candy Crush from my laptop, it comes up briefly, then goes back to my laptop page

Lorna_Reeser

When I try o load Candy Crush from my laptop, it comes up briefly, then goes back to my laptop page.

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Lorna_Reeser

I changed my password and logged in on the desktop. When I went back to the app on my desktop I still had the same problem.

JillyJill

It's been sent Lorna, I did it twice ;-)~ Here is the link if you forget your password or if you want to reset it:

https://king.com/forgotPassword

Jilly

JillyJill

Sure, I'll send it now

Lorna_Reeser

I think the password reset email got deleted. Can you send it again?

Lorna_Reeser

My email is 2fleas@charter.net

JillyJill

What is your email address? I'll see if you have an account with king.

Lorna_Reeser

That didn't work. How do I know that I am synchronized with Facebook or king so I don't lose everything I've accumulated over the past 6 years when I delete and reinstall the app on my IPad?

JillyJill

Okay it's in the upper right corner, but you'll probably have to click "use desktop site" in your browser settings (3 dots on top right if you're using chrome). That's the only way I can see the login info.

Let me know if that works for you, (sorry I don't know where your browser settings are for other browsers!)

Jilly

Lorna_Reeser

I just went to king.com but couldn't see anywhere to login.

JillyJill

Did you go to king.com and try to login?

Lorna_Reeser

I can't log into the game, which is my problem. The last time I could was two days ago.

JillyJill

Okay Lorna,

When was the last successful time you were able to log on to CC?

I'm going to have you try a couple of things, here we go.

Lost your connection to Facebook on an iOS device? https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Loading/Crashing issues: iOS: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Please let me know if these do or do not work out for you, I surely hope they do!

Good luck!

Jilly

Lorna_Reeser

I meant logging onto Facebook. Said loading by mistake.

Lorna_Reeser

I'm not loading on to Facebook to play. I have the app on my IPad. So it might be king.com.

Lorna_Reeser

I think I am going thru Facebook. Definitely not windows.

JillyJill

Hi Lorna,

Thank you for contacting King Care! Are you using king.com or through facebook? Windows?

Thanks,

Jilly