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Did not receive price

Katja_H
Katja_H Posts: 3

Level 1
in Support
I won the striped candy challenge but did not get any of the prices. Was looking forward to the 6-hour unlimited life..

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Katja- Thanks for posting on King Care. I am really sorry that you did not receive your rewards, I can understand your disappointment. 

    I would like to check your account so I have  sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you get back to me we can get this sorted :-)

    Have a sweet week! 

  • Katja_H
    Katja_H Posts: 3

    Level 1

    I cant find a envelope icon..?

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi! Please could you check your profile icon in the top right hand corner of the King Care page, an envelope icon should be there to show that you have a message waiting, let me know if you need a hand :-) 

  • Katja_H
    Katja_H Posts: 3

    Level 1

    Hi Katja- Thanks for posting on King Care. I am really sorry that you did not receive your rewards, I can understand your disappointment. 

    I would like to check your account so I have  sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you get back to me we can get this sorted :-)

    Have a sweet week! 

    I cant find a envelope icon..?
  • Cezdiamond
    Cezdiamond Posts: 6,497

    I cant find a envelope icon..?

    Let me know if you still need a hand :-)

Hey! Would you like to give us your opinion?

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