Why I can't see all my progress when I enter to my game

Jimena

i log out of my Facebook account when I enter again my game was on level 1 when I was on 1700 or more please help me I want my progress back

StuckInATree

If someone else has connected to their FB on your iOS device through either the FB app or safari, it's possible it's loading into the wrong profile if it's loading you at level 1, as logging out of Facebook normally only stops the game from syncing but shouldn't be bringing you back to level 1. Have a read of the moderator answer in the following link as I have feeling it's connected: https://care.king.com/en/candy-crush-saga/candy-crush-reset-my-level-to-1-and-wont-connect-to-the-right-facebook