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Crash on candy crush saga
Hi, I asked the below question about 5 days ago and got a response saying it was fixed, I commented saying it was still an issue but haven't heard back. Can someone look into this please??
Hi there, I've logged to tickets 4938421, 4966750 regarding the candy crush saga app crashing on startup on the last release and your latest release (1.96.1) of the app. I'm on a iPhone 6s running 10.2.1 however no one has responded or fixed the issue.I originally didn't reinstall the app as I'm not synced to fb however the latest released app didn't fix this.Can someone look into this and fix please, thanks.- See more at: https://care.king.com/en/candy-crush-saga/crash-on-candy-crush-saga#sthash.6CuulJKP.dpuf
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Answers
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Hello Jay,
The ticket numbers provided are only for reference.
If you followed the steps I provided then the only option left available is to delete and reinstall the app.
Please make sure you save your progress with a Kingdom account first:
Open the app and in the bottom left corner tap the settings button. Tap the orange symbol and set up your account. You can then use this to synchronize and transfer your game.
Kind regards,
Johnny
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