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Candy crush levels are gone after connecting problems

Brien'80
Brien'80 Posts: 2

Level 1
in Support

I was over level 2250 when i got problems connecting. A friend told me to remove the app and replace it again. Unfortunately all my levels are gone and i have to start at 1!! Can you please help me?!

Answers

  • StuckInATree
    StuckInATree Posts: 4,755

    As long as you actively connected your game to either Facebook or Kingdom, your progress will be saved and synced to it. If you did, when you reconnect to that account in the game again, the progress from the point where it was last synced will come up.

  • Brien'80
    Brien'80 Posts: 2

    Level 1

    I was never connected to facebook or kingdom

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